Shipments and returns

Your order shipment

Packages are generally dispatched within 1-3 working days after payment is received. Shipping from Latvia takes 5-20 business days in European Union, 15 - 25 days overseas. Sometimes due to customs the shipping process can take a bit more but it doesn't happen frequently.

All packages will be taken to Latvian Post, registered and provided with a tracking number so you can track down your order at any time of the day. I suggest using www.17track.net for tracking your orders.

Please take note that the buyer is responsible for any duties and/or customs fees that can be incurred by their destination country.

Your order will come in a cute design box with a ribbon ready to be presented as a gift. If you order more than one item then your order will be put in one box if not stated otherwise by you in the notes.

If you want your items faster than it is mentioned in my policy then feel free to contact me and I can make it express shipping recalculating the shipping costs.

I will ship the item to the address that is mentioned in Checkout. But if you want to receive the package elsewhere then please provide me with another address.
Also if the item is intended as a gift for another person then I can send this item to your friend's address provided by you.
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If your parcel is lost/misdirected mail then exact situation will be examined by case.
PLEASE NOTE! Orders are not considered "Lost" in transit until the following amount of time has passed by:

European Union: 21 days past shipping date

International: 45 days past shipping date

If you haven't received your item, check the tracking number, because sometimes the parcel could be waiting in your post but you didn't get the notice from your post.

Refunds and exchanges

Custom order pieces and earrings(pierced and clip ons) are not returnable, you may return any other item in its original condition and carefully packaged, within 14 days of delivery for a full refund of the purchased item's price, not including any shipping costs. I will refund the price of the purchase only after I have received the item by post in its original state. Items must be return shipped by mail - the package must be registered and provided with a tracking number. Returned item must be returned in original undamaged condition with all packaging and packaging details like tags, stickers and ribbons, etc. Please contact me in advance to let me know you are returning a piece.


If the item arrives damaged then send me pictures of proof within 7 days of the item arrival and we will discuss refund or exchange for your order.

All sales become final 14 days after delivery, and after that time items are non-returnable.

I always mention size of the item, so make sure you note that, as I can not be held responsible if the item does not fit(for example, necklaces and bracelets) or/and some damage appears to the item due to wrong sizing.

Additional information